Comments on: Social design: from customer service to innovation http://bokardo.com/archives/social-design-from-customer-service-to-innovation/ A Blog about Social Web Design Thu, 08 Jan 2009 23:10:12 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Social design: from customer service to... [ Joshua Porter ] http://bokardo.com/archives/social-design-from-customer-service-to-innovation/comment-page-1/#comment-218857 Social design: from customer service to... [ Joshua Porter ] Tue, 15 Jul 2008 01:02:10 +0000 http://bokardo.com/?p=788#comment-218857 [...] 8th 2008 1:42pm [-] From: bokardo.com [...] [...] 8th 2008 1:42pm [-] From: bokardo.com [...]

]]> By: GetSmartGal http://bokardo.com/archives/social-design-from-customer-service-to-innovation/comment-page-1/#comment-217646 GetSmartGal Sun, 13 Jul 2008 17:35:05 +0000 http://bokardo.com/?p=788#comment-217646 Great post....I actually had Lijit contact me after a twit frustration burst with their system. They have also commented on blog posts. Windows live writer reps have found blog posts through twitter. It is all so connected isn't it? Best customer service I have ever had thanks to Twitter! ;) Great post….I actually had Lijit contact me after a twit frustration burst with their system. They have also commented on blog posts. Windows live writer reps have found blog posts through twitter. It is all so connected isn’t it? Best customer service I have ever had thanks to Twitter! ;)

]]> By: Josh http://bokardo.com/archives/social-design-from-customer-service-to-innovation/comment-page-1/#comment-214178 Josh Wed, 09 Jul 2008 15:10:24 +0000 http://bokardo.com/?p=788#comment-214178 @Anittah - thanks for the great comment. I like your optimism about market correction...and LOVE the term "optimization calculus". I'm going to steal that one...what are you optimizing for? @Anittah - thanks for the great comment. I like your optimism about market correction…and LOVE the term “optimization calculus”. I’m going to steal that one…what are you optimizing for?

]]> By: Anittah Patrick http://bokardo.com/archives/social-design-from-customer-service-to-innovation/comment-page-1/#comment-213356 Anittah Patrick Tue, 08 Jul 2008 14:46:55 +0000 http://bokardo.com/?p=788#comment-213356 I suspect that companies whose optimization calculus is focused on consumer happiness will naturally adopt strategies such as listening to consumer feedback in as real time as possible. Companies that are more focused on maxing executive compensation, internal navigation of politics, and/or obeisance to process will have a much harder time incorporating the actual listening to customers into their everyday equations. The question is: how can organizations be encouraged to behave in such a way that they actually give a rat's a$$ about their customers? The answer is: over time, the market will correct for companies who ignore their customers, as ignored customers will go elsewhere; namely: they'll go to the responsive companies that listen to what they're kvetching about on the interwebz. Thanks for posting this. I suspect that companies whose optimization calculus is focused on consumer happiness will naturally adopt strategies such as listening to consumer feedback in as real time as possible.

Companies that are more focused on maxing executive compensation, internal navigation of politics, and/or obeisance to process will have a much harder time incorporating the actual listening to customers into their everyday equations.

The question is: how can organizations be encouraged to behave in such a way that they actually give a rat’s a$$ about their customers?

The answer is: over time, the market will correct for companies who ignore their customers, as ignored customers will go elsewhere; namely: they’ll go to the responsive companies that listen to what they’re kvetching about on the interwebz.

Thanks for posting this.

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