Fifty Two Percent

In this New York Times piece Putting Buyers First? What a Concept (hat tip Mark Hurst), author Joe Nicera, while describing a positive experience with the company, drops an absolutely astounding number:

52% of people who shop online do product research at Amazon.com

And, perhaps even more amazing is that what those shoppers are going for isn’t even provided by Amazon: customer reviews. Nope, much of the valuable information on the site is provided by other people who write reviews, describe their experiences, and help others watch out for bad products.

That’s the power of social interaction. While we probably listen to the people selling us products some of the time, what we’re really interested in is what other people like us have to say.

Unbiased, unvarnished, authentic voices. Are you designing for them?

In this New York Times piece Putting Buyers First? What a Concept (hat tip Mark Hurst), author Joe Nocera, while describing his positive holiday experience with the company, drops an absolutely astounding number:

52% of people who shop online do product research at Amazon.com

And, perhaps even more amazing is that what those shoppers are going for isn’t even provided by Amazon: customer reviews. Nope, much of the valuable information on the site is provided by other people who write reviews, describe their experiences, and help others watch out for bad products.

That’s the power of social interaction. While we probably listen to the people selling us products some of the time, what we’re really interested in is what other people like us have to say.

Unbiased, unvarnished, authentic voices. Are you designing for them?

Published: January 13th, 2008

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