New Service: Interface Evaluation (Usability Audit)

Interface evaluation is a fast, economical way to get concrete design recommendations for improving your web application.

Just a quick note to share a new formal service I’m offering at Bokardo Design: Interface Evaluation.

Here is the copy from the service description page:

Description of Service

Our interface evaluation is a fast, economical way to get concrete design recommendations for improving your web application. We start by talking with you about your business priorities and how design makes (or can make) your business successful. Then we conduct an in-depth evaluation your web application to make sure that your design is working effectively to do that. We evaluate your design on many criteria, including:

  • Usability Heuristics
    Does your copy reflect the language of your users? Does the system provide appropriate error recovery?
  • Interface Design Best Practices
    Are calls to action clear? Do interactions involving multiple screens flow smoothly?
  • Social Design Best Practices
    Is the reputation system appropriate? Are you taking advantage of social proof?

Our evaluation doesn’t just point out problems. We’ll deliver a concrete, prioritized list of recommended changes that your design team can implement immediately. For each recommendation, we’ll provide rationale along with examples of existing designs to model after (or avoid).

Who is this service for?

This service is for folks who:

  • Have complicated social interactions at the core of their web application.
  • Have a business whose success is directly related to the effectiveness of their web application.
  • Need to improve conversion numbers on crucial screen interactions.
  • Need to ensure their web application doesn’t frustrate users and is easy to use.
  • Aren’t sure how to make effective changes (and quickly, too).

Timeline & Pricing

You get the results of the interface evaluation fast: either a one week or two week turnaround. The start and end date are agreed upon beforehand, so you’ll know exactly when you can expect the results of the evaluation.

Service Turnaround Price
Single screen evaluation 3 days $1,200
Full Interface evaluation 2 weeks $5,500
Expedited Full interface evaluation 1 week $6,500

What You Get

You get actionable design recommendations that your team can implement immediately. The deliverable includes the following:

  • Detailed list of issues
    We’ll illuminate the issues that are stifling the effectiveness of your current design.
  • Prioritized list of changes
    We’ll deliver a concrete set of recommendations for change that your team can implement immediately. We’ll provide rationale behind these changes so that you know exactly why we’re making them.
  • Examples of best practices
    We’ll point your team to design elements from other applications that exemplify best practices.


We’ll deliver these recommendations in a written report as well as in a follow-up phone call with your design team, ensuring that each recommendation is clearly understood and able to be acted upon.

Find out more

If you’re interested in getting your interface evaluated or if you want to know more about the service, simply fill out the contact form, drop an email to , or give me a call at 508-954-1896.

Published: June 2nd, 2009