Great post by Christina Wodtke on change: User don’t hate change. They hate you. The first point is critical: user’s don’t hate change. This knee-jerk explanation is almost always wrong. What people don’t like is to have to re-learn something they already knew. They don’t like starting over. They don’t like being forced to change […]

Continue Reading: Designing for change is about keeping users in control

I think the future of sharing design work will be more about story and less about visuals.

Continue Reading: Tell your design story

I thought I was the only one who thought about user requirements like this…a nice insightful piece by Alan Klement: Replacing The User Story With The Job Story. Alan points out that with user stories it’s not as clear a connection between what someone wants to do (their goal) and the task they’re doing to […]

Continue Reading: User Story vs. Job Story