A short rant about lying to customers.

Continue Reading: My Number is Bigger than Yours

Is Google about engineering and Yahoo about design?

Continue Reading: Google and Yahoo Design Throwdown

For those interested in tagging, I’m giving a live virtual seminar (webcast) next Thursday (July 27): Users as Information Architects: Is Tagging Right for your Site? This is the second seminar we’ve given at UIE, and we’re really excited by the response and feedback generated by the first.

I’m focusing this talk on the idea that tagging might help designers organize huge amounts of information by letting their users do it for them. Heresy! You say. Well, in some places it might turn out that tagging beats IA hands down. In others, a traditional IA still works best.

However, if you’ve read The Del.icio.us Lesson, you know that it isn’t as simple as it seems at first glance. So I’ll be talking about the ins and outs of tagging, where it seems to work well, and where it doesn’t work.

Interestingly, both Amazon and Google seem to have tagging wrong…

A pretty good idea

Continue Reading: A Messaging Proxy and Domain as Identity

The data suggests that email will eventually wane.

Continue Reading: Social Networks are Killing Email

Accountability is coming to a web design project near you.

Continue Reading: The Business of Web Design

Professional web design isn’t about self-expression, it’s about effectiveness.

Continue Reading: Self-expression in Web Design

People find things that work well endearing. That’s the secret.

When things work well, we see them in a new light. They become more attractive, more pleasurable, more desirable. Our opinion of them strengthens over time.

Our initial reaction, usually a superficial one based solely on looks, is vaporized upon use. If it doesn’t work well, then no matter how impressive your graphics are, it doesn’t matter. (think about all of the graphic design done for American-made cars). If it does work well, however, then we give it even more value than before, we attribute all sorts of things to it that we wouldn’t otherwise. We think it looks great. That its designers are nice people. That the site owners are credible. Etc. Our opinion of all attributes of a design skyrocket if we are happy using it.

In the graphic design classes I’ve taken they never told us that. It was all about directing the eye, communicating the product’s message, and showing priority. There was never any talk about how people related to the product we were designing the graphic for. Perhaps I’ve only taken bad graphic design classes, but this still seems to be the general feeling…that graphic design exists in a bubble outside of the success of the product and that people will appreciate graphic design as long as it looks good. Most people, however, don’t give a hoot about graphic design unless the thing works well…first.

So, as a graphic designer, make sure that you work on stuff that has the potential to work well! If it does work well your great-looking graphics will get much of the credit. And if your graphics help make it work even better (e.g. if you’re doing interface design), then you deserve the credit. But if you’re working on a project that just can’t work well because of an innate flaw in the product itself then you’re on a sinking ship. Say no to it, and stick to projects on which you can affect the outcome.

This secret is why it’s so important to get people using your software/product/service as fast as you can. If any part of it works, people’s perception of it changes and they’ll tell others. Design becomes social. And others, hearing what they say and knowing deep down we find things that work well endearing, are more likely to take the chance and use it themselves.

And then, after they like using the product, they’ll go back and notice how nice the graphics are.

Is attention worth tracking?

Continue Reading: Find the Edge of Attention

When ugliness masks useful design.

Continue Reading: More on The MySpace Problem