The agency problem is the problem of doing one-off work in a world in which software is becoming a service that needs constant attention.

Continue Reading: The Agency Problem

Straight from the horse’s mouth…Apple doesn’t do market research.

Continue Reading: Steve Jobs on why Apple doesn’t do market research

A simple idea about what behavior we’re seeing as we design.

Continue Reading: The behavior you’re seeing is the behavior you’ve designed for

I really like the direction they are going, and once they get rid of the flyouts and refine the me-first dashboard experience of the homepage, I think it could be really valuable. But the moment you step off their brand new stage, your clean, vacuum-packed experience gets replaced with some other experience, the one on the other sites.

Continue Reading: Yahoo’s one page experience

We all could learn a lot from Zappos way of thinking, in particular that everyone has the ability to instill their design with a strong sense of culture.

Continue Reading: Zappos’ culture evident in their design

The best way to innovate in design is by solving today’s problems…if you’re successful then you’ll soon be asked to solve tomorrow’s as well.

Continue Reading: Finding Innovation in Design

Passionates know things that those struggling with your software don’t. So, when working on your next project and you’re looking for improvement, don’t forget the passionates!

Continue Reading: Celebrate the Passionates

I love this quote I read recently: “The plural of anecdote is not data.”

Continue Reading: Too many anecdotes, not enough data

I recently stumbled over a great set of quotes about writing curated for an English Composition class. Since I’m writing a fair bit lately (a new book, in fact) I couldn’t stop my mind from inserting “design” in the place of “writing”….

Continue Reading: 21 Quotes for Designers stolen from the World of Writing

Instead of treating people as either taking some important action (the one we want them to) or not taking it, there is a spectrum in between.

Continue Reading: Designing for Active Lurkers